About MMI

Managed Maintenance, Inc. (MMI), headquartered in Boca Raton FL, has developed a suite of complete contract management process optimization solutions that are rapidly establishing MMI as a market leader in outsourced asset lifecycle and service contract management. MMI solutions enable technology manufacturers (OEMs), their channel partners, distributors and service providers to maximize service contract and equipment replacement revenues, and help end user organizations ensure uninterrupted maintenance and support coverage. MMI’s expert professional services staff monitors and manages warranty, maintenance and support contract schedules to proactively expedite timely renewal.

MMI’s unique ONEview web portal application provides a consolidated real-time view of all asset, warranty and service contract information to facilitate the contract management process and identify revenue potential across the supply chain. Founded in 2007, our fast growing company now has more than $300 million in maintenance business under management for a wide variety of technology products.

Core Value Proposition

For OEMs, resellers, distributors and service providers, monitoring service contract renewal schedules and equipment replacement cycles is time consuming, labor intensive and often neglected. MMI solutions simplify and streamline the entire process of managing assets, warranties and service contracts to:

  • Increase revenues by improving maintenance and service contract renewal rates
  • Reduce contract management time and cost
  • Improve customer satisfaction and retention by proactively renewing service contracts
  • Identify opportunities for new and replacement equipment sales

Mid-size to large companies may have hundreds or thousands of technology assets at multiple locations. A lapsed service contract, resulting in a denial of service, can cause an expensive business disruption. MMI solutions help them ensure business continuity and reduce costs by:

  • Enabling timely renewal of hardware and software support contracts for assets vital to running the business
  • Making better informed decisions and smarter investments to reduce costs going forward
  • Working more effectively with vendors to streamline procurement and leverage assets
  • More accurately forecasting and budgeting for service and maintenance contracts

 

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